Customer Support

Product Return Policy

All returns must be authorized by TekniScience in order to insure proper credit (fee of 25% for return). To ensure proper credit, each Product return must include the following information:

  • Customer Name and Address
  • Purchase Order Number
  • TekniScience Shipping Order Number
  • Date of Invoice
  • Catalog Number of Returned Item(s)
  • TekniScience Return Authorization Number
  • Reason for Return

Products not authorized for return include:

  • Products not in completely resaleable condition (including all packaging)
  • Open chemicals, diagnostics or any controlled products (unless products do not meet specification)
  • Refrigerated products or other perishables
  • Products purchased on a Special Order Basis
  • Products not purchased from TekniScience
  • Products with an expired shelf life or an expiration date too short for resale
  • Discontinued products

Returned products should be shipped to the indicated service center and the transportation charges prepaid. To ensure prompt handling, the return authorization number should be placed on the outside of the package.

Damaged Shipments

Please inspect your TekniScience shipment upon receipt. If any external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 15 days of delivery or you will relinquish your right to make a claim.

Claims

Discrepancies on invoices or in shipping, or any broken merchandise in shipping must be immediately documented and reported upon receipt of delivery. TekniScience will not be resposible for any claims after delivery has been signed complete and in good condition. At the time of your request, you must give us the following informations so our personnel can answer your demand as fast as possible.

  • Invoice number;
  • Date of purchase;
  • Product number;
  • Description;
  • Reason for exchange or return.

Please note that you must send a copy of your invoice along with the merchandise.

Shipping fees

Orders containing only J.T. Baker products :

  • Orders under 200$ - Shipping fees are 30$
  • Orders of 200$ and above - Free shipping

Orders containing U.S. Biological REFRIGERATED products :

  • Any order amount - Shipping fees are 35$